Use the available contact channel for website and general support questions. Registered players can use live chat for account-specific assistance.
What you can contact us about
Useful messages include correction requests, outdated bonus information, broken links, display issues, accessibility problems, unclear wording or suggestions for additional Vegas Hero topics that would help Australian readers.
What we cannot help with
We cannot recover passwords, check account balances, approve documents, cancel withdrawals, change bonus settings or speak on behalf of Vegas Hero support. Those issues must be handled inside the official casino account or through the operator's support team.
How to send clear feedback
When reporting an issue, include the page URL, the device or browser used and a short description of what you noticed. For content corrections, mention the exact section and the information that appears to need updating.
Response expectations
Website messages are handled according to their subject. Account, bonus and payment requests should include the relevant information without sharing passwords.